We know that finding the right product for your curls can be a lengthy & expensive journey, so we want you to be able to buy Bouclème products with full confidence. That’s why we’re offering a 30 day satisfaction guarantee on our full size bottles stated below. Although we hope that you will love your Bouclème, should you decide it’s not right for you we will happily offer you a refund or exchange.

The Details…

➰ To claim your guarantee, email our customer service team at infoUS@boucleme.co.uk with your order number, and which item you’d like to claim the guarantee on.

➰ Please return the items with the carrier of your choice, we suggest sending them using a tracked postal service & that you retain the tracking details and proof of postage until you receive your item refund. You’re responsible for the cost of returning the product.

➰ Guarantee may only be used once per product and once per order. 

➰ The guarantee applies to full size bottles only: Curl Cleanser 300ml, Curl Conditioner 300ml, Hydrating Hair Cleanser 300ml, Curl Defining Gel 300ml, Curl Cream 300ml, Intensive Moisture Treatment 250ml, Scalp Exfoliating Shampoo 250ml, Super Hold Styler 250ml, Revive 5 Hair Oil 100ml, Unisex Hydrating Shampoo 300ml, Unisex Curl Conditioner 300ml, Unisex Curl Styling Gel 300ml & Colour Toning Drops 30ml.

➰ Unfortunately we cannot offer the guarantee on any gift sets, travel sizes (100mls or under), 1 litres, samples or accessories. These can be returned, unopened within 7 days in the same condition they were received. 

➰ This guarantee is valid for consumers purchasing on www.boucleme.co.uk / www.boucleme.eu and is not valid for business purchasers or purchases made from other retailers or salons. 

Do you have any questions?

Email us at infoUS@boucleme.co.uk and we’d be happy to help!