Returns

30 Day Guarantee

Your satisfaction is of great value to us, so we offer a 30-day guarantee returns policy on our standard size products. If you are not completely satisfied with your goods, simply email us at info@boucleme.us to initiate the return process.

 

Please note, the costs associated with the return are the responsibility of the customer. ex. Shipping If the order originally qualified for free shipping we will deduct this additional cost.

30 Day Guarantee only applies to standard size bottles (generally 250ml or 300ml) but also includes: Colour Toning Drops 30ml, Dry Scalp Serum 30ml, Foaming Dry Shampoo 100ml, Revive 5 Glow 100ml, Protein Booster 30ml, Revive 5 Hair Oil 100ml, Root Refresh 200ml. 

Kits and Sets, Travel Sizes (100ml or under), Grande Sizes (1 Litre), Accessories and Samples are not eligible for return.

For hygiene and safety reasons, the following items are non-returnable: Detangling Wet Brush, Silk Scrunchies, Tote Bag, Wide Tooth Comb, Scalp Massager, and 1 Litre Lotion Pump. 

Other accessories, including the Silk Lined Cashmere Blend Beanie, Silk Envelope Pillowcase, Silk Turban, Curl Towel, Bouclème x Preen Scarf and Mist Spray Bottle, may be returned within 14 days of receipt, provided they are unopened, unused, and in their original packaging.

 

This guarantee is valid for customers purchasing on www.boucleme.us and is not valid for purchases from our retail partners or wholesale clients.

 

Defects, Incomplete Orders or Incorrect Delivery

If there is something wrong with the order you have received, please email at info@boucleme.us with your order details, a description of the issue and a photograph of your delivery.

 

If products are returned to us by the courier, as a result of failure to collect/receive the parcel (not available for delivery) or an invalid or incorrect delivery address, a refund will be given for the goods minus the return shipping costs.

If the order qualifies for free shipping we will deduct this additional cost.

A $6 handling fee will also be deducted to cover restocking. Refusing to receive a parcel or not picking it up at the delivery point will not be accepted as annulled.