Returns

30 Day Guarantee

Your satisfaction is of great value to us, so we offer a 30-day guarantee returns policy on our standard size products. If you are not completely satisfied with your goods, simply email us at infoUS@boucleme.co.uk to initiate the return process.

Guarantee valid 30 days from purchase, may only be used once per product and once per order.

Only applies to standard size bottles (generally 250ml or 300ml) but also including: Colour Toning Drops 30ml, Dry Scalp Serum 30ml, Foaming Dry Shampoo 100ml, Protein Booster 30ml, Revive 5 Hair Oil 100ml, Root Refresh 200ml. This excludes gift sets, travel sizes (100ml or under), grande sizes (1 litre), samples or accessories. These can be returned, unopened within 14 days of receipt in their original condition.

This guarantee is valid for customers purchasing on www.boucleme.us and is not valid for purchasers from our retail partners or wholesale clients.

Defects, Incomplete Orders or Incorrect Delivery

If there is something wrong with the order you have received, please email at infoUS@boucleme.co.uk with your order details, a description of the issue and a photograph of your delivery.