30 Day Guarantee
Your satisfaction is of great value to us, so we offer a 30-day guarantee returns policy on our full-size products. If you are not completely satisfied with your goods, simply return them to us within this time for a full refund. 

Guarantee may only be used once per product and once per order. Applies to full size bottles.

Excludes 100ml trial/travel bottles, 1 litre products and accessories which can be returned within 14 days if unused and in the same condition they were received.

This guarantee is valid for consumers purchasing on and is not valid for business purchasers.

The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice and we’d advise keeping the tracking or proof of postage until we receive the items. 

Please note that (except for refunds due to defective or damaged products) shipping charges are non-refundable.

Defects, Incomplete Orders or Incorrect Delivery

If your item arrives damaged or defective and you would like a refund or exchange, please contact us at within 14 days of the purchase date and include your order number in the email subject line (order number starts with “BOU”), photo documentation of any reported damage or defect, and we’ll take care of the rest.

Note that orders placed with our retail partners are subject to the refund and return policy of each retailer. Please contact the retailer’s customer support team and provide the original dated receipt.

Bouclème's refund and return policies are subject to change. You should therefore consult at the time of your purchase to confirm the current refund and return policy.